Privacy Policy

ShipLocate (operated by Technologies ShipLocate Inc., a corporation incorporated in Québec, Canada) ("ShipLocate", "we", "us") is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial and international privacy laws.

This Privacy Policy explains how we collect, use, disclose, safeguard, retain, and provide access to personal information when you use our websites, applications, and services (collectively, the "Services").

ShipLocate is responsible for personal information under its control and has designated an individual responsible for privacy compliance.

We collect personal information to:

• create and manage user accounts;
• provide logistics, dispatch, tracking, visibility, and reporting features;
• enable GPS tracking and ETA calculations where enabled;
• communicate service-related notices and support responses;
• improve system performance, reliability, and security;
• comply with legal and regulatory requirements.

We obtain knowledge and consent for the collection, use, and disclosure of personal information, except where permitted or required by law.

Consent is obtained through:

• acceptance of this Privacy Policy during registration;
• application and device permissions (including location/GPS access);
• feature-specific opt-ins (notifications, communications).

You may withdraw consent at any time by adjusting settings or contacting us. Withdrawal of consent may limit your ability to use certain Services.

We collect only personal information necessary for the identified purposes and by fair and lawful means.

Categories of information we may collect:

• Account information: name, email address, phone number, role;
• Operational data: loads, stops, timestamps, activity logs;
• Location data: GPS or device location when tracking is enabled;
• Technical data: IP address, device identifiers, log data.

We do not intentionally collect government-issued identifiers (such as SIN or passport numbers) or sensitive personal data unrelated to logistics operations.

Use & Disclosure

Personal information is used only for the purposes identified. We may disclose information:

• to service providers assisting with platform operation under confidentiality obligations;
• to legal or regulatory authorities when required by law;
• to prevent fraud, security incidents, or misuse of the Services.

We do not sell personal information.

Retention

Personal information is retained only as long as necessary:

• Operational and load data: up to 24 months after completion;
• Account data: for the duration of the account and a reasonable period thereafter;
• Security and system logs: as required for compliance and protection.

Data is securely deleted or anonymized when no longer required.

We take reasonable steps to ensure that personal information is accurate, complete, and up to date. Users may update their information through the Services or request corrections by contacting us.

We protect personal information using safeguards appropriate to its sensitivity, including:

• encryption in transit and at rest;
• role-based access controls;
• authentication and authorization mechanisms;
• monitoring and logging of access.

No system is completely secure. Users are responsible for safeguarding their credentials.

Information about our privacy practices is made available through this Privacy Policy and upon request.

Upon request, individuals may:

• be informed of the existence, use, and disclosure of their personal information;
• obtain access to that information;
• request corrections if information is inaccurate or incomplete.

Requests should be sent to privacy@shiplocate.com.

Individuals may challenge our compliance with this Privacy Policy or applicable privacy laws by contacting us. We will investigate complaints and take appropriate action.

Personal information may be processed or stored in Canada, the United States, or other jurisdictions where service providers operate. Appropriate safeguards are applied.

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date. Continued use of the Services constitutes acceptance.